|
Resources
Blog news, Technical Support
Tips
When placing a service call on your product please ensure
you provide the proper manufacturer and model of the equipment. Please call if you have difficulty locating
your model number on your machine. Many manufacturers use the same or similar model numbers as others. Many
copiers and Laserprinters will cross-reference from different manufacturers. For example, Sharp ARM350 or ARM450 is equivalent
to Imagistics (Pitney Bowes) product IM3510 or IM4510; Samsung SCX-5935FN is equivalent to a Xerox Phaser 3635MFP; and
Samsung SCX-6345N equivalent to the Xerox Work Centre 4150. If a machine has a cross reference to another manufacturer
it does not mean that they will use the same toner. A clean environment is a
good home for all office equipment. Regularly scheduled maintenance is important, like replacing your car oil every 3k to
5k miles, you should have your office equipment serviced 2 to 3 times a year. We recommend no more than
30k copies or prints in between service. Your monthly copy/print volume is a big factor in determining how often you need
to service your equipment. Used good quality paper. Protect your office equipment with a surge protector to prolong life
of electronics.
Making
Copies:
Typical copy procedures require you to interface directly with your product. It is highly
recommended that you get acquainted with and understand all of the options and features on your copier by reading the operators
manual. It is important to maintain/clean your copy board glass with Isopropyl Alcohol and dust off the Automatic Document
Feeder with canned air. We recommend using HP 20/24Lbs paper or a good quality paper from Georgia
Pacific. Purchasing low quality paper results in excessive paper dust that will build up throughout your copy machine or Laser
printer, Excessive paper dust causes false reading on photo-interrupter sensors. Excessive paper dust affects copy quality
issues on drum assemblies, toner cartridge or mechanical components. If a paper jam occurs, don’t panic and simply
follow the instructions on how to clear the jam.
Making Prints:
Print tasks are performed via serial, parallel, USB or Ethernet port (cable) interface, which attaches
directly to your computer regardless of the operating systems. From all interfaces listed above the Ethernet interface will
require network procedures. Completing communications between your computer and printer requires a “driver”
specific to your printer. Drivers are software applications that enable your computer and printer to understand each other.
Make sure you always match the manufacturer’s printer model product with the computer operating system. We recommend
downloading the printer drivers directly from the manufacturer website (Brother drivers from the Brother website,
Canon from Canon, HP from HP, and so forth.) As always, we recommend that the end user reads the operator manual prior
to installing your printer.
Error Code Messages:
All
products have a failsafe mechanism. Error messages will appear if there is a malfunction with your product, that’s when
a failsafe protocol is initiated. The message typically appears in your control panel or in your computer copy/printer driver.
Always see your key operator for questions or call for service, if necessary. The beginning of winter season has the
tendency of creating lots of static electricity we recommend using some sort static eliminator to spray in your home or office
to protect your office equipment. To learn more about static electricity follow link http://www.aclstaticide.com/01/secure/aboutstatic.html. We provide support and service for all products sold by Office Imaging Systems and/or other
suppliers.
Copier error code Messages & HP error code Messages
Office Jet Printers, Photo-Smart Printers, Ink-jet Printers:
Ink jet printers are serviced in-shop
only. Most common failures are scanner failure, ink system failure, carriage failure, and waste ink full. We recommend purchasing
OEM (Original Equipment Manufacturer) ink cartridges for ink jet printers. Ink cartridges have expiration dates and some require chips. We do not sell ink-jet printers or ink cartridges.
In-shop & rebuilding process
Customer
awareness and shared information:
Awareness about office security most digital copiers since 2002 are equipped with a hard drive. Any copy,
fax, print or scan job is stored in the hard drive, Samsung provides a way to brush clean the hard drive by the end user.
Another reason why we choose Samsung.
http://www.youtube.com/watch?v=iC38D5am7go
|
Thursday, November 3, 2011
The beginning of winter season has the tendency of creating lots of static electricity we recommend using some sort static
eliminator to spray in your home or office to protect your office equipment.
8:29 pm edt
|
|
|
2011.11.01
|
|
