Customers, End Users and Technical Support
When placing a service call on your product please ensure you provide the proper manufacturer and
model of the equipment. Please call if you have difficulty locating your model number on your machine.
Many manufacturers use the same or similar model numbers as others. Many copiers and LaserJet printers
will cross-reference from different manufacturers. For example, Sharp ARM350 or ARM450 is equivalent to Pitney Bowes product
Imagistics IM3510 or IM4510; Samsung SCX-5935 is equivalent to a Xerox Phaser 3635MFP; and Samsung SCX-6345N equivalent to
the Xerox Work Centre 4150. A clean
environment is a good home for all office equipment. Regularly scheduled maintenance is important, like replacing your car
oil every 3k to 5k miles, you should have your office equipment serviced 2 to 3 times a year. We recommend
no more than 40k copies or prints in between service. Your monthly copy/print volume is a big factor in determining how often
you need to service your equipment.
Making Copies
Typical copy procedures require you to interface directly with your product. It is highly
recommended that you get acquainted with and understand all of the options and features on your copier by reading the operators
manual. It is important to maintain/clean your copy board glass with isopropyl alcohol and dust off the Automatic Document
Feeder with canned air. We recommend using HP 20Lbs paper or a good quality paper from Geogia Pacfic.
Purchasing low quality paper results in excessive paper dust that will build up throughout your copy machine or LaserJet printer
that will sometimes create a false reading in photo-interrupter sensors. If a paper jam occurs, don’t panic and simply
follow the instructions on how to clear the jam.
Making Prints
Print tasks are performed via serial,
parallel, USB or Ethernet port (cable) interface, which attaches directly to your computer regardless of the operating systems.
From all interfaces listed above the Ethernet interface will require network procedures. Completing communications between
your computer and printer requires a “driver” specific to your printer. Drivers are software
applications that enable your computer and printer to understand each other. Make sure you always match the manufacturer’s
printer model product with the computer operating system. We recommend downloading the printer drivers directly from the manufacturer
website (Brother drivers from the Brother website, Canon from Canon, HP from HP, and so forth.) As always,
we recommend that the end user reads the operator manual prior to installing your printer.
Error Code Messages
All products have a failsafe mechanism. Error messages
will appear if there is a malfunction with your product, that’s when a failsafe protocol is initiated. The message typically
appears in your control panel or in your computer copy/printer driver. Always see your key operator for questions or call
for service, if required. We provide support and service for all products sold by Office Imaging Systems and/or other suppliers.
Link here for Copier
error code Messages & HP error code Messages
Office Jet
Printers, PhotoSmart Printers, Inkjet Printers
Ink jet printers are serviced in-shop only. Most common failures are scanner failure,
ink system failure, carriage failure, and waste ink full. We recommend purchasing OEM (Original Equipment Manufacturer) ink
cartridges for ink jet printers.
Ink cartridges have expiration dates and some require
chips. We do not sell inkjet printers or ink cartridges.
In-shop & rebuilding process
